Refund policy
RETURNS & REFUNDS POLICY
At Brandorama, we take great care in accurately describing the condition, authenticity, and details of every pre-owned luxury item we sell.
Returns We accept returns within 14 days of delivery. To be eligible for a return, your item must be in the same condition as when you received it, with all original packaging and any authenticity cards or dust bags included.
How to Request a Return To start a return, please contact us within 14 days of receiving your order at charlschnapka@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service for items over £75, as we cannot be held responsible for items lost in transit.
Restocking Fee A restocking fee of 10% may be applied to returns where items are not returned in their original condition, or where original packaging, authenticity cards or dust bags are missing.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that card processing times may vary depending on your bank or payment provider.
Non-Returnable Items
- Items returned after 14 days of delivery
- Items not in their original condition
- Sale or final sale items (clearly marked at time of purchase)
Questions? Contact us at charlschnapka@gmail.com